About us

RL Canning is an Information Technology Services provider that is dedicated to making our customers successful. We offer innovative solutions and services that are specifically designed to accomplish your business objectives.

Our story

For over 15 years, we’ve worked with customers from Fortune 1000 companies to Government organizations. What we have learned through this experience is that our customers appreciate our innovative solutions, adaptable services model, and our collaborative approach. We offer a wide range of services and have a broad base of capabilities including, but not limited to the following:

  • IT Service Management
  • Service Desk
  • Project Management
  • Lifecycle Management
  • Workplace Support
  • IT Compliance & Risk Management

Interested in talking about your business challenges?

Why us?

You’ll find that it’s our five enablers that make RL Canning the best partner for your IT services needs.

You need great people to achieve success. We take great pride and care that our people have strong technical skills and exhibit our core values every single day. 

We value our values. They define what we value. The standards of behavior, principals, competencies and capabilities we hold in high regard. We don’t just talk about our values, we live them every day. If you don’t believe us, just ask our customers.

Your trust is incredibly important to us. We built our Customer Engagement Model to make sure we are doing everything we can to make you successful and earn your trust.

Each engagement starts with a Connect session in which we define what success looks like. We’re not talking SLAs…..this is a discussion on your business objectives and desired outcomes. As we deliver, we’ll measure the results, identify improvements, and report on progress or gaps. We’ll adjust together as necessary because your definition of success is constantly evolving as your business evolves. 

The one certainty that you can count on in business today is that the pace of change and disruption is only going to get faster. Your IT services need to be designed to enable your business to succeed in this era of uncertainty.

Our service design framework aligns IT services to the needs of your business and help you strike a balance between cost and speed, compliance and innovation, and service levels and productivity. Our services are designed for flexibility, adaptability, and improving business performance.

Our Delivery Operating Model is based on IT Service Management (ITSM) leading practices. But that’s not what makes us unique. We complement ITSM with Lean and a philosophy of continuous improvement. Our people are constantly looking for opportunities to improve the efficiency and effectiveness of your IT. We never stop learning and improving. 

User Experience (UX) encompasses every interaction your employees, customers, and business partners have with your IT services. Users today are more connected, more informed, and have higher than ever expectations of Information Technology.  

We’ll partner with you to define your most important users, their perceptions, expectations, and needs, and design an experience that exceeds their expectations. Your users will love your for it. Your business will appreciate the improved productivity. 

What are our Core Values?

They define the standards of behavior, principals, competencies and capabilities we hold in high regard. 

Actively models conduct and behavior consistently with Core Values and the highest ethical standards. Implements professional strategies that enhance the organization’s image and reputation.

Values diversity and is inclusive of thoughts, perspectives, beliefs, backgrounds and cultures.

Impacts value to the customer with a clear focus on satisfaction and responsiveness to the customer experience.

Accurately identifies the customer perspective and considers what customers think about in terms of service expectations.

Adjusts effectively and maintains a tolerance for ambiguity, shifting business demands and priorities.

Uses situational awareness and accurately captures cultural, political and motivational influences to adapt style and approach to achieve desired outcomes.

Builds rapport and engages others interpersonally to achieve mutually beneficial and positive working relationships.

Is approachable and accurately assesses interpersonal cues and maintains awareness to build trust and confidence.

Be a leader. Takes initiative to engage in our culture and align contributions to Core Values and goals.

Inspires others with a sense of clarity for where we are and a motivation for where we are going. Is self-aware, sincere and empathetic, and relates to others to gain commitment.

Explores new opportunities and combines bold actions with intelligent risk taking to impact value.

Takes initiative to continually improve, suggests alternatives to traditional practices, identifies problems worth solving and generates potential solutions.

Encourages others and has fun with a personal style that affects others positively and enhances our culture. Open to new experiences and challenges with a compelling desire to succeed.

Takes pride in contributions, results and achievements with a competitive spirit and determination to make impact every day.

Accepts accountability for behavior, actions and outcomes within a particular organizational role.

Takes responsibility and achieves autonomy by aligning expectations with strong commitment to Core Values and performance.

Applies professional skills, knowledge, capabilities, competencies and discretion required to achieve autonomy and effectiveness in particular organizational role.

bryce@rlcanning.comAbout Us