Persona Enhanced Services

Standard service levels can be a productivity challenge for some of your key user personas like executives, engineering, and frequent travelers. We can help provide enhanced support and a great experience to these key users.

Service features

We’ll provide an incredible experience for end users. Whether on the phone or in person, your end users will feel like they have an IT expert available when they need it to keep them as productive as possible.

  • Service desk

    We can provide a specialized service desk experience for your key users. Our people are specially trained in handling their unique needs and will provide an amazing end user experience.

  • Basement dwellers

    It’s like a genius bar but for some reason, our guys always end up in the basement at the home office! Your key users will be lined up to get to our experts to get their toughest problems resolved super fast.

  • Incident ownerhip

    Our team will take ownership of the issue until it is resolved and verified by the user. No more handoffs between desktop, application, and infrastructure teams. No more runaround. Our team is like a dog with a bone….they won’t let go until it’s done.

Interested in improving the experience for your critical end users?

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Your Needs. Our People.

Persona Enhanced Services

Standard service levels can be a productivity challenge for some of your key user personas like executives, engineering, and frequent travelers. We can help provide enhanced support and a great experience to these key users.

Specialty Site Support

Not all of your sites fit with the standard service levels. Some sites, like manufacturing and R&D, have unique IT needs. Provide these sites the enhanced services they need.

Major Refresh Programs

Refresh programs can be challenging to manage. It takes incredible coordination and communication between teams to make it work and minimize business disruption. We can help make your refresh programs a success.

Collaboration Solutions

Collaboration solutions, such as Skype, present an incredible opportunity to transform how companies work. However, they also require new thinking. We can help deploy, support, and optimize your collaboration solutions.

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