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solutions Modern Workplace Services

Value Statement: Empowering your workplace through modernization 


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High-level drivers / challenges 


  • Supporting an ever-growing remote workforce
  • Obsolete or redundant technologies
  • Basic or limited end user support or poor service performance
  • Unique support/business requirements (specialty personas like VIPs, doctors, high tech) and “cookie cutter” services won’t cut it
  • Poor end user experience and degrading productivity
  • Desire to modernize the digital workplace/technologies, but too many technology options and need expert advice on what to do (roadmap/guidance)
  • No modernization plan
  • Unable to meet security and compliance standards
  • Little to no automation of IT functions
  • IT budget constraints
  • IT team tasked with doing more with less, not enough people with the right skills
  • High turnover with IT talent
  • Limited use of existing software platforms

High-level drivers / challenges 


  • Our culture: diverse culture guided by shared values and core behaviors in every interaction with expertise and experience aligned to achieving customer success
  • Customer engagement: strategic engagement with an approach that recognizes the uniqueness of each customer
  • Innovation: service and solutions design with focus on transformation and continuous service improvement that align to customer value
  • Delivery model: service capabilities organized to deliver predictable performance with the flexibility to adapt to ongoing customer needs
  • RLC is a “pure play” consultative services organization. We do not push selling hardware or licenses like big VARs & SIs do. 100% of our focus as an organization is providing services.
  • See the Competitive Analysis Table below on how we differentiate ourselves vs. different types of competitors:

Competitive Analysis Table

CompetitorDistinctive/
Core Competence WeaknessCompetitive Strategy
Large VARs & 
System Integrators
  • Scale
  • Large offshore operations (can be cheap)
  • Large services portfolio
  • HW/SW sales
  • “Safe bet”
  • Gartner status
  • Heavy marketing
  • Tools investment
  • Inconsistent (bad) delivery
  • Slow to change
  • Lack of focus on customers/services
  • Inflexible
  • Advanced tools don’t deliver on promises
  • Typically, over promise, under deliver (on scope and price both)
  • Relationships
  • Customer service/experience
  • Have scale, but nimble and able to adapt to change
  • Flexible terms
  • Core competency
  • “Big fish in a small pond” (attention & quality)
  • Gartner MQ is a “pay to play” program
  • Woman/Minority status
Local/Regional MSPs
  • Similar to RLC
  • Similar to RLC
  • Difficult to find good talent
  • Sometimes little experience with services at scale
  • Many are new
  • End user support is not a core focus area
  • Small coverage area
  • Relationships
  • Customer service/experience
  • International footprint
  • History of providing excellent services
  • Mature service management with knowledge
  • Can maintain control of tools
  • Flexible terms
Internal Services
  • Perception of being in control
  • Not locked into a contract
  • Either higher cost vs. using a shared model, or…
  • Not enough people to deliver a good experience
  • Not a core competency; immature service management
  • Difficult to scale
  • No (or poor) SLAs
  • Consumption-based model; only pay for what you use
  • Knowledge management
  • Ability to introduce advanced tech (SN, UEM, Nexthink)
  • They can control the function but not worry about the day-to-day minutiae
  • Ability to promote/reallocate staff on strategic projects/services
  • WPS assessment can uncover gaps