PartnerGot
DEX Appeal?
Wherever you are with Nexthink, RL Canning meets you at your point of need.
One of the only Nexthink partners with end-to-end platform experience
- 1We’re new to NexthinkYou are here
- 2We need hands-on help running itYou are here
- 3Our team runs it, but we’ve plateauedYou are here
- 4We’re ready to expand what Nexthink doesYou are here
RL Canning meets you at your point of need.
Launch
Getting Nexthink off the ground
RL Canning performs accelerated deployment and configuration of the platform. Establish DEX baseline. Launch initial campaigns.
Accelerated implementation and hypercare
Get Nexthink off the ground fast, with best practices built in from day one and aligned to the licensing you purchased.
A correctly built platform with real data, fast.
Platform build
- Collector and agent deployment
- Single sign-on configured
- Licensed modules and up to 10 applications configured
- Custom dashboards and a baseline DEX score
Integrations and automation
- RL Canning remote actions configured
- Collaboration Experience with Teams or Zoom integration
- Amplify integrated with your ITSM platform
- Flow deployment
Enablement and hypercare
- Platform implementation training plus enhanced ops training
- Custom RL Canning operational DEX checklists, including security and compliance
- A roadmap for adoption, ROI and experience
- Hypercare support after go-live
Sustain
Keeping the value coming
Sustained support to drive platform value. Offering continual service improvement, management, optimization, and driving action on the data.
Continual improvement and expert support
Protect the investment and keep the return compounding, from an on-demand backstop to a fully managed service.
Compounding ROI and a platform that stays current.
Platform management
- Ongoing management of your Nexthink platform
- 15 included DevOps hours every month
- Up to 12 campaigns managed each quarter
- Remote action and dashboard deployments from our library
Reviews and reporting
- Monthly operating reviews on DEX score trends, platform activity and service
- ROI and continuous improvement recommendations
- Quarterly executive briefings and roadmap updates
- Software metering and hardware refresh analysis
People and proactive support
- A dedicated Technical Success Manager
- Bi-weekly working sessions with your operations SMEs
- Optional desktop engineering that acts on sentiment and dashboard data
- Automated ITSM ticket creation and Amplify service desk checklists
Elevate
Going deeper with expert help
Active management: data mining, investigation and remediation while upskilling your team, with our architects and expertise.
Architect-led mentoring for your team
A designated RL Canning DEX architect and specialist bench work alongside your team on a set weekly, monthly and quarterly cadence. Strategic guidance, not ticket work.
A team that runs Nexthink like DEX engineers and can prove the value.
Mentoring and analysis
- A designated DEX advisor backed by a specialist bench
- Advanced training that grows your team into DEX engineers, not tool operators
- Data mining and root cause analysis that turn issues into preventative fixes
Strategy and governance
- Use case prioritization and business alignment
- The business case for continued investment
- Investigation, remediation and change practices that hold up at scale
Platform and value
- Platform advisory on architecture, integrations, content governance, remote action safety and release strategy
- Outcome metrics and maturity tracking
- A monthly executive value story, not a data dump
Activate
Unlocking more of the platform
Activation of additional modules and features that will make the greatest impact for the organization, maximizing your return on investment.
Switch on what you already own
Turn on the modules you are already paying for, starting with the one to three tied to why you bought Nexthink, then keep unlocking more.
Licensed capability that finally pays for itself.
Popular modules we activate
- Amplify: Nexthink insights in your service desk to close tickets faster
- Collaboration Experience: visibility into the meeting and calling tools teams rely on
- Application Experience: real user insight into app performance and adoption
- Adopt: in-app guidance that drives the right user behavior
More value to unlock
- Employee Engagement: targeted two-way campaigns and feedback
- Flow: low-code workflows that detect and remediate issues
- Experience Central: executive DEX dashboards and sentiment
- Spark, Workspace and AI Drive: AI agents for employees and IT, plus AI adoption insights
How we activate
- Prioritize the modules with the most impact on your goals
- Activation packs and adoption plans so teams actually use them
- Clear measures that show leadership what each module returns
RL Canning delivers outcomes, not license counts.
The cost of Nexthink isn’t just the license. It’s a transformational tool that changes how your business sees the services IT delivers. RL Canning’s expert-led services get you to fast, measurable digital experience outcomes without the long learning curve.
ROI you can measure, not just a promise
Every engagement is built around outcomes, not features. RL Canning tracks the return from day one and reports it in terms your leadership cares about.
A partner that has done this before
A decade of hands-on Nexthink experience across complex enterprises means you skip the trial and error and get to value faster, with fewer surprises.
Accountable long after go-live
RL Canning doesn’t disappear after the install. We stay invested in your results and keep the value growing as your business, your people and the platform evolve.
Aerospace and security corporation
RL Canning started with a 1,300-device proof of value, then scaled Nexthink to 6,500 devices with implementation, managed services, dashboards and training.
Let’s make your DEX Appeal irresistible.
- 1Share a few details. It takes about a minute.
- 2Someone from the RL Canning team reaches out.
- 3We map out the next move for your stage, together.
You’ve got DEX Appeal.
Thanks for reaching out. We’ll be in touch soon.