Modern Workplace Services

Unlock the Potential of Modern Workplace Solutions

RL Canning specializes in modern IT managed services that are tailored for a dynamic digital workplace. Our services include an integrated suite of solutions covering service desk, deskside support, device lifecycle services, on-demand dispatch, and a hosted ServiceNow ITSM platform.

Beyond standard support, we offer strategic initiatives like staff augmentation, strategic sourcing, and other services to fulfill your staffing requirements. Our goal is to enhance efficiency and responsiveness in IT management, ensuring it meets the evolving needs of the digital workplace. Trust us to comprehensively manage every detail of your IT needs for optimal success.

Creating a secure & scalable workplace

Our company is founded on a strong commitment to our clients, offering flexible and scalable solutions. We pride ourselves on crafting tailored services that are finely tuned to the unique and evolving requirements of your business.

What Sets Us Apart

We have redefined IT-managed services to create a partnership that is adaptive, resilient, and committed to your success. Join us in a future where your business is propelled by flexibility, scalability, and unparalleled service quality.

Flexibility & scalability

Our IT management solutions are designed to adapt and grow with your business, ensuring they evolve with your needs.

U.S. Based or nearshore resources

We offer the dual advantage of U.S.-based or nearshore resources, combining local understanding with global capability for a more effective and valuable experience.

trusted partnership

We go beyond being a service provider; we are your trusted partner, working closely with your team to align our solutions with your goals.

proven service delivery model

Our service delivery model is validated by long-term customer success and recognized for its excellence and continual service improvement.

strong relationships

RL Canning fosters robust relationships with IT leaders, characterized by trust, transparency, and a mutual commitment to surpass your strategic goals.

commitment to service excellence

Our standard is excellence, demonstrated through the satisfaction and loyalty of our long-standing clients.

The rl canning approach

RL Canning’s approach to IT-managed services focuses on integration and enhancement. We are committed to continuously improving, digitizing, and automating your IT environment to make it more effective and impactful.

lean it philosophy: minimizing waste, maximizing value

At the heart of our services is a Lean IT philosophy. This means we’re dedicated to being both efficient and effective. We strive to reduce unnecessary processes, use resources wisely, and streamline our operations. This approach helps us lower costs for our customers while improving experiences for both end-users and clients. We align our methods with industry best practices to consistently deliver value and integrate smoothly with your business culture.

proactive user engagement and advanced technology

We excel in actively engaging with end-users taking charge of issues and requests across various services. Our focus is not only responding to problems but anticipating and preventing them, using advanced technology platforms to ensure smooth IT operations.

Service Offerings

Providing round-the-clock support to address and resolve issues quickly.

Complete Support

24×7 or 12×5 support options.
U.S. or nearshore-based delivery team.
Quality support focused on resolving/fulfilling the majority of incidents and requests at level 1.

Knowledge-Centered Services

Initial creation and curation for accuracy.
Collaborate with subject matter experts to build out a complete knowledge base.
Ongoing knowledge management with input from RL Canning and client teams.

End User Experience Focused

Ownership and empathy.
Voice of the Customer (VOC).
Continuous improvement.

Providing on-site technical support and expertise at strategic client locations, our field services include:

Experienced deskside and site support technicians.
A model that’s both flexible and adaptive to your needs.
Emphasis on enhancing end-user experiences and ensuring quality.
Sr. Site Support Technicians provide advanced and white glove support at key locations.

Offering efficient resource dispatch tailored to your specific needs:

Flexible scheduling for ad hoc or regular visits to sites.
Worldwide coverage.
Support for a variety of needs, from break/fix to project-specific tasks.

Comprehensive management of your IT assets throughout their lifecycle:

Efficient procurement and deployment of IT assets.
Regular updates and refreshes.
Configuration and management of Autopilot and out-of-box experiences.
Processing end-of-lease and end-of-life assets.
Hot swap management for hardware continuity.
Automate software asset management for effective monitoring and usage metrics.

Utilize our hosted ServiceNow ITSM platform for efficient IT service management:

Secure, tailored ITSM platform.
Eliminate expensive setup process.
Quick and easy startup.
A range of flexible options to suit your needs.

Access to expert engineering support whenever and wherever needed:

On-demand and dedicated engineers and architects across various technologies.
Address a backlog of requests and enable your team to focus on strategic initiatives.
Primary engineer as an extension of your team for focused technology support.
Quickly fill skill gaps by providing instant access to experts, addressing immediate technical needs.

Strategically meet your staffing requirements to achieve your business goals:

Flexible staffing solutions.
Options for onsite and remote staffing.
Support for short-term projects and long-term staffing needs.
Access to a wide variety of skillsets and resource types.

Methodology

Combining ITIL, Lean IT, and a Focus on Service Excellence

The RL Canning approach incorporates the ITIL framework, enriched with Lean IT principles and proven best practices. We utilize tools like ServiceNow, Microsoft, VMware and Nexthink to streamline complexity, lower costs, and enhance collaboration and automation.

Delivery Operating Methodology: Elevating Standards and Expectations

Our Delivery Operating Methodology is integral to our services. It revolves around robust policies, controls, and key performance indicators (KPIs), integrating closely with your business. Our commitment to a customer-centric approach ensures high satisfaction through ownership and continuous service enhancement.

QUALITY ASSURANCE: EMBEDDING CONTINUOUS IMPROVEMENT

Our Quality Assurance is grounded in regular testing of each service component. We maintain high standards for contact, content, and processes, employing methods like AI driven sentiment scoring and issue escalation, and Voice of the Customer (VOC) interactions. This proactive approach not only addresses quality concerns but also fosters ongoing service improvement.

LEAN IT PRINCIPLES: ENHANCING EFFICIENCY AND GROWTH

RL Canning teams apply ITIL and Lean principles to IT for greater efficiency and transparency. Our focus on clear communication and accountability, combined with real-time SLA monitoring, ensures prompt issue resolution and optimal service performance.

RL Canning’s 10 Foundational Competencies: Cultivating Success Through Teamwork

Our service delivery is supported by these ten competencies:

Delivery Strategy
Team Structure
Resource Management
Operating Model
Service Engagement
Performance Management
Core Processes
Service Quality
Team Development
Delivery Standards

Explore our specific services