Digital Workplace Transformation

Building Tomorrow’s Digital Workplace Today

Helping businesses transform

By utilizing the latest platform and technology solutions for the digital workplace, RL Canning brings the best of modern transformational services to our clients. Implementing tangible, customer-centric solutions that improve both the employee experience and their customer journey.

We work collaboratively with our customers to reshape the way they work, integrating digital technologies to enhance collaboration, communication, and productivity.

overcoming challenges for digital workplace transformation

Companies without a modernized, digital approach face a multitude of challenges, including:

  • Small, overworked IT teams, who struggle to meet employee needs.
  • Basic and limited IT support.
  • Absence of essential technology tools and management services.
  • Higher than desired IT staff turnover rates that disrupt overall staff productivity.
  • Lower than desired employee productivity, efficiency and satisfaction levels.
  • Higher operational expenses.

These and many other challenges are faced by businesses of all sizes. RL Canning has extensive experience working with mid-sized to large enterprise companies regardless of industry to provide workplace transformation solutions that meet their unique needs.

Regardless of the size of your company, our team can implement the best of today’s technology to solve your specific challenges, and provide the support needed to be successful. We believe that the best way to utilize software tools is to configure and implement them to solve people’s unique problems.

RL Canning has the knowledge and experience to guide our clients through digital transformation. We are proud of the reputation we have earned for being there for our clients for the long haul, every step of the way.

The connections we build with our clients are based on relationships, not technology.

Our consultative approach allows us to create unique roadmaps to successfully meet each client’s specific needs. We take the time to fully understand their businesses, current IT environment, challenges, and just as importantly, their goals. Upon understanding a client’s situation, we look to the future, and focus on what solutions can be implemented to drive transformation.

Once the roadmap is defined, we continue to make strategic service and technology recommendations as business needs evolve. Our outcome based strategies provide clear guidance on implementing cutting-edge solutions, optimizing processes, and overcoming resistance to change. By partnering with RL Canning, businesses can navigate the complexities of the digital landscape more effectively.

Digital Workplace Transformation Services

Complete Support

  • 24×7 or 12×5 support options.
  • U.S. or nearshore-based delivery team.
  • Quality support focused on resolving/fulfilling the majority of incidents and requests at level 1

Knowledge-Centered Services

  • Initial creation and curation for accuracy.
  • Collaborate with subject matter experts to build out a complete knowledge base.
  • Ongoing knowledge management with input from RL Canning and client teams.

End User Experience Focused

  • Ownership and empathy.
  • Voice of the Customer (VOC).
  • Continuous improvement.
  • Experienced deskside and site support technicians.
  • A model that’s both flexible and adaptive to your needs.
  • Emphasis on enhancing end-user experiences and ensuring quality.
  • Sr. Site Support Technicians provide advanced and white glove support at key locations.
  • Flexible scheduling for ad hoc or regular visits to sites.
  • Worldwide coverage.
  • Support for a variety of needs, from break/fix to project-specific tasks.
  • Efficient procurement and deployment of IT assets.
  • Regular updates and refreshes.
  • Configuration and management of Autopilot and out-of-box experiences.
  • Processing end-of-lease and end-of-life assets.
  • Hot swap management for hardware continuity.
  • Automate software asset management for effective monitoring and usage metrics.
  • Offer specialized support for advanced applications.
  • Tailor solutions to specific business requirements.
  • Resolve intricate issues with expert support.
  • Keep your systems up-to-date with the latest software patches and updates, reducing the risk of security breaches.
  • Unique and automated device setups to meet the specific needs of different user groups within your organization.
  • Minimize downtime with fast, effective remote problem resolution and user support.
  • Monitor and manage your IT assets to optimize usage and plan for future needs.
  • Streamline the management of Microsoft 365 environments.
  • Develop strategies for M365 optimization and security.
  • Encourage M365 adoption to enhance collaboration and user experience.
  • On-demand and dedicated engineers and architects across various technologies.
  • Address a backlog of requests and enable your team to focus on strategic initiatives.
  • Primary engineer as an extension of your team for focused technology support.
  • Quickly fill skill gaps by providing instant access to experts, addressing immediate technical needs.

Transform Your Digital Workplace with RL Canning

Let us help you transform your digital workplace environment to maximize efficiency, productivity, and employee satisfaction. RL Canning invites you to join us in exploring new ideas on how to manage and scale your business to an entirely new level.

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