Insights

Unfortunately, it seems more and more common that companies are continuing to work with vendors and partners they are deeply unhappy with. Whether it’s poor service, inconsistent quality, or misaligned incentives, businesses now more than ever seem reluctant—or outright unable—to make a change. But why? Is it simply the cost and effort of switching, or…

ServiceNow: Misconception #3 – Customer Service Management (CSM) What is CSM and When is it Truly Needed In our third and final entry in this series, we cover the Customer Service Management (CSM) module.   While it does offer a number of benefits, the reasons behind why most customers believe they need the module are not…

Misconception #2: Human Resources Service Delivery (HRSD) You Don’t Always Need the ServiceNow HR Module to Achieve Your HR Goals When organizations implement ServiceNow, a common request is to automate their HR processes. It is something that every organization must manage, and ServiceNow is an ideal solution due to its ability to seamlessly integrate with…

Misconception #1 – Hardware Asset Management (HAM) By far the most common area we see companies buying more ServiceNow than they need is related to Hardware Asset Management (HAM). Here is a recent post on the ServiceNow Community page that demonstrates this misconception. While HAM may seem like a required license for IT Asset Management…

As organizations scramble to get PCs upgraded to Windows 11, the chosen upgrade path may have long term implications on both business productivity and future endpoint management capabilities. For organizations not leveraging modern endpoint management tools the death of Windows 10 can be a tedious, manual struggle. Whether an endpoint management tool exists within your…

I agree with Satya Nadella’s view that “SaaS is dead.” Like how my children intuitively interact with technology through touch or voice commands, the next generation will engage with an AI agent or singular platform instead of launching multiple separate applications and logging into countless tools. How archaic that process already feels! In the podcast…

A healthy CMDB is the backbone of efficient IT operations, driving visibility, automation, and informed decision-making across your organization. From streamlining support workflows to enabling seamless integrations and proactive asset management, a well-maintained CMDB transforms IT into a true business enabler. This article explores ten critical reasons why investing in a robust CMDB is essential…

Few combinations deliver as much efficiency and ease of use as the integration of Microsoft Intune with ServiceNow. If you’re already leveraging both platforms but have not yet connected them, you are missing out on a pairing as harmonious as chocolate and peanut butter. Integrating Microsoft Intune with ServiceNow offers accuracy and automation to your…

At RLC, we created our Hosted ServiceNow solution to address many of the common challenges organizations face when trying to deploy ServiceNow. Our combined experience through many ServiceNow deployments was high upfront license costs, months-long deployment projects and significantly more ongoing support and maintenance than expected. Our hosted solution was designed to offer a 45-day…