Insights
RL Canning’s Perspective on Evolving Technology and Industry Trends
Discover Our Insights on Evolving Technology and Industry Trends
-
Modernizing Your ServiceNow Experience: Why Now Is the Time
ServiceNow has made significant upgrades in both the Yokohama and Zurich releases, introducing workspace improvements, modernized reporting, and many smaller changes designed to prepare the platform for a more AI-focused future. As a result of these changes, ServiceNow is sunsetting many legacy components that will require adjustments by both administrators and end-users alike. That means…Vice President, Services -
Why ServiceNow’s AI Control Tower Matters
The emerging switchboard for enterprise AI ServiceNow’s new AI Control Tower is one of the most innovative solutions and thoughtful market positionings I have seen from ServiceNow in some time. It seems incredibly prescient for ServiceNow to position their platform as the central hub or switchboard for enterprise AI. With customers heavily investing in AI…Vice President, Services -
The Ripple Effects of AI
Why slowing down now can save leaders from costly mistakes later. I was speaking with a CTO recently who made a profound point during our discussion on AI adoption. Essentially he said: Quick AI decisions being made today are going to lead to people sitting in depositions three years from now—having to explain how and…Vice President, Services -
Don’t Try and DIY It!
A few years ago, before everyone was watching YouTube tutorials and HDTV was still popular, there was a wave of DIY rehab and house-flipping shows. You would see inexperienced couples trying to tackle complex renovations on their own, often with humorous or disastrous results. As a viewer it was entertaining but you would find yourself…Vice President, Services -
Get Your Assets in ServiceNow… Now!
Far too many organizations are not fully utilizing the native asset management capabilities within ServiceNow and this is a huge opportunity to finally get their asset management under control. Bringing your assets into ServiceNow doesn’t just improve visibility; it transforms how your business operates. It empowers support teams, enables automation, and streamlines countless workflows. But…Vice President, Services -
Three Things to Get the Most Out of an IT Assessment
IT assessments are a powerful tool to identify gaps, uncover risks, and create a roadmap for transformation. But simply completing an assessment doesn’t guarantee progress. In fact, many organizations go through the effort of bringing in an expert, only to shelve the findings and continue operating as they always have. To make sure your next…Vice President, Services -
ServiceNow Essentials
While helping some new teammates on our sales team recently, I was walking through real-world examples of how we’ve helped customers succeed with ServiceNow. One question stuck with me: “How do you know if a customer is using ServiceNow the right way?” It’s a great question and one that deserves a thoughtful answer. Over time,…Vice President, Services -
Why a Unified AI Experience is Crucial
It feels like every SaaS platform today either has an AI agent or is rushing to release one. This shift in the market presents a challenge for IT leaders: how do you best consolidate these capabilities into a single, cohesive experience that is best for your users. Without a proper strategy, organizations risk creating a…Vice President, Services -
AI Agent Entropy – Why More Isn’t Always Better
As organizations rush to adopt AI, we’re starting to see a familiar problem: tool sprawl – this time, in the form of AI agents. Across industries, companies are building task-specific AI agents that automate everything from server tasks to content generation. While these niche agents are highly effective in their domains, the sheer number being…Vice President, Services