
Get in the Goldilocks Zone: Why Hosted ServiceNow May Be Just Right…
The unfortunate reality is that many organizations overbuy when it comes to their ITSM platform. According to Gartner “leaders often overspend on a new IT service management (ITSM) platform by purchasing functionality, such as advanced configuration management, AI and adaptive ITSM practices, that they lack the skills and practice maturity to effectively deploy.”1 IT leaders can often be enticed by the capabilities these platforms offer but fail to realize their full benefit. Even worse, they get fed up with the complexity and cost of a true ITSM platform and instead settle for an inexpensive ticketing system that will not meet their needs long term.
So how do you avoid this trap of either buying a solution that is more than you need with all the bells and whistles or settling for a cheap ticketing system that you will outgrow quickly?
In this article we will discuss why a hosted ServiceNow solution may be the just right solution for you…not too much and not too little but just right.
“leaders often overspend on a new IT service management (ITSM) platform by purchasing functionality, such as advanced configuration management, AI and adaptive ITSM practices, that they lack the skills and practice maturity to effectively deploy.”
Gartner, A 5-Step Guide to Selecting an ITSM Platform, by Chris Matchett & Rich Doheny, February 23rd, 2024
In today’s ever changing IT landscape there is no shortage of interest in hot topics such as:
Digital Transformation – AI – Automation – RPA
IT leaders want all the benefits these new solutions offer, and they want them now. Unfortunately, overbuying or investing in a solution with excessive features and functionalities, can result in unnecessary expenses and complexity. While it may seem enticing to opt for a solution packed with bells and whistles, it’s essential to align the features with your organization’s specific needs and objectives. Purchasing more ITSM than you need can lead to bloated budgets, difficulties in implementation, and low user adoption rates.
On the other hand, underbuying, or opting for a cheap and basic ticketing system, may seem like a cost-effective solution in the short term. However, such systems often lack the scalability, customization options, and advanced features required to support the evolving needs of modern businesses. Settling for a subpar ITSM solution can hinder productivity, limit innovation, and ultimately result in higher costs in the long run as the organization outgrows the system’s capabilities.
So, how can organizations strike the right balance and avoid the pitfalls of overbuying or underbuying their ITSM solution?
This is where a hosted ServiceNow solution may be the right fit:
1. Low Upfront Cost: With competitive per user pricing and a low initial setup cost a hosted ServiceNow solution allows IT leaders to avoid the usual high upfront expense of deploying a new ITSM solution. Instead, they are able to invest in platform adoption, utilizing all features and realizing the full benefit of the platform.
2. Scalability and Flexibility: A Hosted ServiceNow solution can grow and evolve with your organization. Offering customization options, integration capabilities and additional module support; a hosted solution will be able to scale with your organization.
3. Best Practices Included: Our Hosted ServiceNow comes with best practices included. IT teams will not need to waste time and energy setting up and configuring Incident, Request, Problem and Change. These modules and more come pre-configured with best practices based on ITIL. This allows IT teams to utilize all the capabilities of the ITSM license more quickly.
4. Leading Integrations Included: Microsoft Entra integration for User Management is included streamlining setup. Addition integrations with Microsoft Intune can be enabled to automate Asset Management, further enriching the platform and enabling additional capabilities for self-service/chatbot.
5. Secure: With domain separation by ServiceNow, each hosted tenant is unique and secure. This model ensures data security while offering customers the benefit of shared best practices.
Having a robust IT Service Management (ITSM) solution is crucial for organizations to streamline their operations, enhance efficiency, and deliver exceptional service to their customers and stakeholders. However, when selecting an ITSM do not make the critical error of either overbuying or settling for subpar options.
Avoid the pitfalls of overbuying or underbuying and instead invest in a solution that truly meets your needs, both now and in the future. The goal is to find the solution that strikes the right balance between too much and too little…Hosted ServiceNow by RLCanning may be just right.