Get in the Goldilocks Zone: Why Hosted ServiceNow May Be Just Right…

The unfortunate reality is that many organizations overbuy when it comes to their ITSM platform.  According to Gartner “leaders often overspend on a new IT service management (ITSM) platform by purchasing functionality, such as advanced configuration management, AI and adaptive ITSM practices, that they lack the skills and practice maturity to effectively deploy.”1   IT leaders can often be enticed by the capabilities these platforms offer but fail to realize their full benefit.  Even worse, they get fed up with the complexity and cost of a true ITSM platform and instead settle for an inexpensive ticketing system that will not meet their needs long term.

So how do you avoid this trap of either buying a solution that is more than you need with all the bells and whistles or settling for a cheap ticketing system that you will outgrow quickly?

In this article we will discuss why a hosted ServiceNow solution may be the just right solution for you…not too much and not too little but just right.

1Gartner, A 5-Step Guide to Selecting an ITSM Platform, by Chris Matchett & Rich Doheny, February 23rd, 2024

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