ALL CASE STUDIES

Emperion Inc.

RLC conducted an IT assessment to help Emperion navigate a complex divestiture and establish a new IT environment within a year. Leveraging our expertise in Consulting, Technology, and Managed Services, we supported every stage of the transition from design, implementation, and support of their new IT ecosystem. 

End Users
Offices
Clinics


 From the very first meeting with RL Canning, it was clear that they were a team we could work seamlessly with—aligned in culture, communication, and collaboration. What stood out early on was their ability to balance immediate needs for day one while keeping a thoughtful eye on the vision for the future. They demonstrated a deep understanding of our goals and constraints during the IT Assessment process, especially as a new company with cost considerations being a key factor. Their commitment to delivering practical solutions without compromising our long-term vision was truly impressive.

Chief Information Officer, Emperion Inc.

Opportunity

Emperion needed to establish an new IT environment to support operations across 9 offices, 26 clinics, and 300 end users within a year. We collaborated with their leadership to assess their needs, set priorities, and create a roadmap for a scalable and efficient IT foundation.

Key priorities included:

  • Developing an entirely new enterprise architecture for Emperion’s independent IT environment.
  • Develop a migration strategy that met the tight timeline with minimal impact to ongoing operations.
  • Establishing a centralized IT Service Management (ITSM) platform to improve efficiency and visibility.
  • Implementing a streamlined, centrally managed tech stack optimized for efficiency.
  • Providing leadership with a strategic roadmap to align IT investments with business goals.

By partnering with RLC, Emperion took a proactive approach to IT modernization, ensuring a strong, well-planned foundation to support its continued growth and operational excellence.

Solution

Starting with an in-depth IT assessment, RLC worked with Emperion to develop a clear roadmap for implementation, including:

  • Stakeholder Engagement & Discovery: Conducted on-site meetings and surveys across all locations to understand the technologies in use, identify workloads to migrate and understand resource requirements.
  • Assessment & Roadmap Development: Within a tight timeframe, RLC built and presented a strategic assessment covering all areas of IT, including software recommendations and key partnerships needed to support their new IT environment.
  • ITSM Implementation: Introduced Hosted ServiceNow as a modern ITSM solution to replace the non-existent platform.
  • Consultative IT Guidance: Provided expert recommendations on IT infrastructure, security, and network architecture.
  • Presentation for Ownership Group: Equipped Emperion’s leadership with key insights and cost estimates to communicate to their Private Equity ownership group throughout the process.

Results

Through RLC’s assessment and implementation strategy, Emperion successfully transitioned to a more structured and efficient IT environment:

  • Network Modernization: Conducted network migrations and installed updated network equipment in all clinics and offices.
  • Data Migration & Optimization: Played a critical role in migrating data, ensuring a seamless and efficient transition with a well-architected approach.
  • Accurate Cost Estimates: Provided precise pricing forecasts for IT upgrades, giving Emperion confidence in their budget planning.
  • Expanded IT Partnership: Due to RLC’s consultative approach throughout the inital IT assessment, Emperion extended the partnership by selecting RLC to design, deploy and manage a significant portion of their new environment.

Our relationship with Emperion was built on authenticity, transparency, and a commitment to finding the right solutions—whether through our own services or by connecting them with the right technology and partners to complete their IT environment. Being upfront and honest about where we could provide the most value and where additional partnerships were needed. We fostered a trusted partnership that extended beyond a typical service provider relationship. This collaborative approach provided the client with a complete and comprehensive IT ecosystem aligned with their needs, giving them the confidence to build their future on a stable, efficient, and effective foundation.