Global Manufacturer
Securing endpoints and enabling seamless patching for remote
workforces with innovative UEM solutions.
Opportunity
A critical Windows vulnerability was identified, allowing attackers to exploit administrative privileges on Windows PCs.
This urgent security issue highlighted a common flaw many organizations face with legacy on-premise endpoint management solutions: devices needed to be on VPN to receive essential Windows updates and patches.
Solution
Before this vulnerability was publicly disclosed, and following a thorough current-state assessment, RL Canning proposed an enhancement to the content delivery methodology of the client’s existing UEM system (SCCM). The solution enabled internet-based devices to receive updates and patches directly from SCCM without needing a VPN connection.
RL Canning collaborated closely with the client to fast-track the implementation of Azure Cloud Management Gateway (CMG). A project plan was developed to align with the client’s unique IT architecture, and RL Canning successfully implemented the CMG technology according to their governance and security standards.
Additionally, RL Canning provides ongoing managed services for over 12,000 endpoints, utilizing co-management technology across SCCM/Intune and JAMF. These services include device patching, software deployment, and image management globally.
RL Canning has also provided consultation services to help the client evaluate modern UEM solutions like Intune and Workspace ONE, improving their capabilities for managing expanding remote workforces.
Results
Once Azure CMG was implemented, the client quickly saw improved compliance with critical updates on their devices, significantly enhancing their overall security.
Through RL Canning’s advisory services, the client proactively eliminated thousands of hours of support work annually, minimizing end-user disruption. Additionally, the enhanced internet-based communication bolstered the accuracy of the client’s CMDB.
RL Canning continues to drive value through ongoing development and improvement of the UEM platform.