Consulting Services

Drive AI Strategy with Existing Systems—and the Right New Ones

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make it make sense

We believe IT should deliver outcomes, not overwhelm. That’s why our consulting approach is built to simplify the complex, connect what you already own, and drive measurable impact where it matters most. End-users see fewer frustrations. IT leaders see stronger KPIs. And your business sees real results—without the sprawl or shelf-ware.

  • End-user first: Happy humans, healthier KPIs.
  • Maximize what you already own: Integrate > accumulate.
  • Practical by design: Tangible outcomes, not shelf-ware.
Saved in unused ServiceNow licensing*
Eliminated in shipping costs from a operational error*

*Real client outcomes; results vary by environment.

3 steps to real it transformation

Step 1: Discovery
We take a close look at your IT environment—tools, processes, and challenges—to uncover strengths, risks, and opportunities.
Outcome: You get clarity on where to start and what really matters.

Step 2: Transformational Roadmap
Next, we design a practical, prioritized plan that accelerates modernization and aligns technology with your business goals.
Outcome: A clear path forward, without unnecessary complexity or wasted investment.

Step 3: Ongoing Strategic Support
Transformation doesn’t stop once the roadmap is created. We continue to advise, refine, and optimize so your IT strategy evolves with your business.
Outcome: Long-term resilience and continuous improvement built into your IT.

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Consulting Service Offerings

What we do:

  • End-to-end assessments: Stakeholder & end-user interviews, current-state mapping of people, process, and tools.
  • Best-practice playbooks: Incident, request, change, knowledge—clear procedures you can actually use.
  • Tangible outcomes: Quick wins + 90-day roadmap, KPIs, and roles/RACI.

Deliverables: Findings report, prioritized recommendations, process maps, KPI pack.

What we do:

  • Focused assessments: License utilization, platform health, best-practice gaps.
  • Roadmapping: Sequence your wins—catalog, ITSM/HRSD, IntegrationHub, AI/automation.
  • Value unlock: Fix misconfigurations, reduce waste, and maximize what you’ve already paid for.

Deliverables: License/utilization analysis, remediation plan, 12-month roadmap.

What we do:

  • Experience-first design: M365 collaboration patterns that reduce friction.
  • Governance & adoption: Sensible policies, champions, training, and UX guardrails.
  • Data & safety: Purview-aligned practices so productivity doesn’t outrun protection.

Deliverables: Adoption plan, governance guardrails, quick-start automations.

Objective: Give AI the data it needs—without giving it the keys to the kingdom.

Core Activities:

  • Find it. Name it. Label it. Discovery, sensitivity taxonomy, and labeling across M365 and your broader data estate.
  • DLP with manners: monitor → educate → enforce, plus retention/records that actually stick (M365, endpoints, SaaS).
  • Make it discoverable (safely): Purview catalog, glossary, collections/RBAC—and lineage so you can “show your work.”
  • AI-ready rails: Approved corpora, access policies, and pre-flight checks for RAG/training.

Deliverables: Data map & coverage report, labeling/DLP policy set, governance model.

Outcomes: Lower data-exposure risk, happier auditors, and AI data flows that behave on cue.

What we do:

  • Holistic strategy: Prioritize end-user experience; define use cases that scale.
  • Guardrails: Governance, data controls, and evaluation so value beats novelty.
  • Centralized experience: One entry point (e.g., ServiceNow Control Tower) that routes to the right models and workflows.

Deliverables: AI adoption plan, governance model, success metrics, first-wave pilots.

transform your business with rl canning consulting services

Contact us today to discover how we can be your trusted partner in achieving your vision. Let us build a future where technology paves the way for your organization’s success. 

No Pressure. No Pitch. Just Clarity.

Empower Your Technology

Let’s collaborate to elevate your technology capabilities and propel your business forward.

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