The Perfect Pairing: Microsoft Intune & ServiceNow

Few combinations deliver as much efficiency and ease of use as the integration of Microsoft Intune with ServiceNow. If you’re already leveraging both platforms but have not yet connected them, you are missing out on a pairing as harmonious as chocolate and peanut butter.

Integrating Microsoft Intune with ServiceNow offers accuracy and automation to your Configuration Management Database (CMDB), transforming how your team manages devices and assets. Best of all, this integration is easy to set up, requires minimal effort to maintain, and requires no additional licensing costs in ServiceNow.

Why Integrate Microsoft Intune with ServiceNow?

For effective IT asset management current and accurate data is essential. Here’s how the integration of Intune and ServiceNow can streamline your processes:

1. Automated and Accurate CMDB Population

Microsoft Intune continuously collects data from managed devices across your organization. By integrating Intune with ServiceNow, this device information flows seamlessly into your CMDB, creating a unified view of assets that’s always up-to-date. Say goodbye to manual data entry that is in accurate as soon as it is entered; let Intune populate your ServiceNow CMDB automatically with accurate data.

2. Faster Response Times and Better IT Support

With accurate asset data in ServiceNow from Intune, IT support staff can easily see which devices are associated with each user. With ServiceNow natively incorporating Asset information into incident tickets. Support agents can easily identify and associate the correct user devices with their support ticket. This helps to streamline service, as agents are able to gain a clear picture of each device, user, and configuration details directly in ServiceNow. This means faster troubleshooting, improved end user support and a better overall experience for your employees.

3. Minimal Setup and Effort

Integrating these platforms is straightforward, with no need for additional customization or licensing costs within ServiceNow. Connecting these platforms allows you to maximize your existing investments in both tools while enabling future automation and workflow creation. Once integrated establishing automated device provisioning, refresh cycles and user offboarding workflows can be setup with ease.

How to Get Started

• Commit to Entra for devices – all devices should be Entra joined. Begin by ensuring all new devices are Entra joined and migrate all application authentication to Entra ID.
• Establish partner device enrollment – ensure your procurement partner is enrolling all new devicesin Intune. This is key to onboarding and device provisioning automation.
• Examine the current level of effort – how much time is being spent on Asset Management, CMDB population, new device provisioning, etc. There is often significant effort being spent in these areas that are necessary but not transformation to the business. Take stock of how much time is being spent and the impact that automation would provide.

Don’t Miss Out on This Powerful Pairing!

If you’d like guidance on how to implement this integration or want to learn more about the benefits it can bring to your organization, our RLC team is here to help! Our experts can help assist with setup, answer questions, and ensure your team is maximizing the value of this powerful pairing.