ALL INSIGHTS

Want ServiceNow? Choose a Move-In Ready Suite, Not a DIY Project

Dan Ormiston,
Director, Portfolio & Sales Enablement

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December 3, 2024
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Choosing to implement a new ServiceNow system is like finding the perfect office space for your business. Should you build it from the ground up or opt for a suite that’s move-in ready? Whether you’re a small business needing just an office or a large organization requiring more space, the decision remains the same—do you start from scratch or move in and start working immediately?

ServiceNow, much like an empty building, provides the foundational structure – bare walls, floors, and basic utilities. It’s a fantastic, flexible framework that can be tailored to your needs, but the key question is how much customization and maintenance you’re prepared to take on.

When building your own office, you don’t just need maintenance staff—you also need designers, contractors for things like plumbing and electrical, and specialists to customize the space to fit your unique needs. Similarly, building your own ServiceNow platform requires a team of developers, admins, and support staff to maintain and personalize it. This can be a heavy lift, especially as your needs evolve and with a limited budget.

A hosted ServiceNow solution, like a well-managed office lease, offers more than just basic upkeep. Use on-demand talent from a trusted service provider to deliver all the customizations you need. Whether it’s integrating new features, creating tailored workflows, or optimizing user interfaces, these experts can make your platform uniquely yours without the burden of hiring and managing a full-time team. It’s a smarter way to get a customized, fully supported environment that evolves with your business.

Much like a modern office space that can expand or be upgraded over time, a hosted ServiceNow solution can grow with you. Much like shared spaces in a building, updates and enhancements benefit all users, keeping your platform modern without the hassle of major rebuilds.

ServiceNow doesn’t have to be a construction project. Whether you need a single office suite, a full floor, or an entire building’s worth of capability, there’s a hosted solution designed for your needs—scalable, ready-made, and focused on letting you do what you do best.

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