ServiceNow

In the ever-evolving IT landscape, the decision to build or buy software solutions has been a constant challenge. With most organizations looking to optimize their cost/benefit ratio inevitably the question arises, “…how can I get the benefits of a solution without taking on unnecessary costs or additional overhead?”

The unfortunate reality is that many organizations overbuy when it comes to their ITSM platform.  According to Gartner “leaders often overspend on a new IT service management (ITSM) platform by purchasing functionality, such as advanced configuration management, AI and adaptive ITSM practices, that they lack the skills and practice maturity to effectively deploy.”1   IT leaders…